Reliable service for customers
Above all, our main focus is the cooperation with our customers. We offer all wearing parts, which are especially important to enable a smooth and flawless production process. As stock goods we have most of the parts in stock and in case of all cases we can respond quickly to inquiries and assistance. Service is provided by our technicians, who also provide training for their employees. This takes place directly at the plants and can be expanded by expert knowledge. At the same time you have the opportunity to constantly renew your database for the respective material or to create it from scratch. This also includes the possibility of cost-neutral sampling of our plants with their materials. Thus, you can get an idea of the quality of our possibilities directly on site and take a close look at the technology of the various systems. Even a conversation with one of our technicians is not a problem in this case and allows you to get an insight into the different possibilities of modern laser technology.
The use of our cloud is also a way for our customers to participate in different processes and to be informed about all new features. This will allow you to receive documentation of the corresponding systems as well as control updates for the devices. Also, the digital retrieval of other documents is not a problem. Here you get a link to the cloud, which is automatically assigned with the user data with the purchase of an asset. In addition, we are also available by phone or email to discuss various processes or topics with you.
Especially in the long term, cooperation is the best way to promote the productivity of your own business in a good way. This includes the use of our maintenance service, which looks after your equipment or upgrades if possible. So you can always keep up to date and maintain the production level of your company. Especially nowadays the use of modern technology is an important means to develop a strong market position with the respective advantages. Also, specific consultations on the subject of modern laser systems are a great way to expand the current level of knowledge and to learn about new developments in the market. Especially in the long term, you can achieve your goals more easily and can use the advantages to plan safely and meaningfully into the future.
Of course, we answer your questions by phone or email.